Patients > Rights & Responsibilities
Small UL-approved personal electrical appliances may be used. Notify your nurse if you wish to use a personal electrical appliance in your room or if you have any questions/concerns.
Smoking is prohibited throughout the Hospital and all Hospital grounds. If you choose to smoke off Hospital property, please respect our neighborhood by not littering. The Hospital offers a Smoking Cessation program for inpatients and the public. Ask a staff member for more information.
There are also some things you or your family members/significant others can do to help us keep our patients safe:
Sometimes a restraint is needed to protect a patient. Restraints are only used when necessary to protect a patient or others from injury. These measures are used only when other, less restrictive interventions have failed. If restraints are necessary, nursing staff will check them frequently to assure you and your loved ones that adequate circulation, skin care, food, fluid, and elimination needs are maintained.
We continually reassess patients for timely release from restraints. When a patient no longer presents a risk of injury to self or others, or when other less restrictive alternatives are effective, restraints are removed.
Feel free to discuss whatever is on your mind about our services with your nurse or physician. There is a Nurse Director/Coordinator on your unit who is also able to discuss with you the care you are receiving and address any concerns. Additionally, the Hospital Patient Advocate is available to assist with questions, concerns, or complaints and can be reached at 920-459-4620 or by calling the Hospital Operator.
If your concerns cannot be resolved through the Hospital, you may contact the Joint Commission on Accreditation of Healthcare Organizations. The public may contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission accredited healthcare organization by either calling 1-800-994-6610 or emailing firstname.lastname@example.org.
Complaints may also be filed with the State of Wisconsin Division of Quality Assurance, Department of Health & Family Services, P.O. Box 2969, Madison, WI 53701-2969; 608-266-8084 or 1-800-642-6552. Complaints may also be filed online by visiting http://dhs.wisconsin.gov/bqaconsumer/HealthCareComplaints.htm.
Following your stay, you may be contacted for a telephone survey about your experience. This is done by an independent research firm on behalf of the Hospital. We hope you will participate as your input helps us make improvements in the quality of our service.